Returns and Refunds Policy

This policy explains how OnlineShow handles refunds, returns, cancellations, replacements, and after-sales support for digital products, subscriptions, manually fulfilled products, and related orders.

At a glance

Digital products are generally not refundable after successful delivery, activation, download, access, or use.
Refunds or remedial support may be available for duplicate charges, non-delivery, material delivery errors, or verified defects that cannot be fixed.
Subscriptions may be canceled according to the product terms. Started billing periods are generally not automatically refunded unless required by law or caused by a service failure.

Scope

This policy applies to digital products, subscription services, manually reviewed products, add-on services, and related fulfillment purchased through the OnlineShow website, storefront pages, cart, checkout, or support channels.

Specific products may have different delivery methods, license periods, usage conditions, and after-sales restrictions. Product pages, order confirmations, checkout notices, and written support confirmations apply together with this policy.

Digital product refunds

Digital products can often be delivered instantly, copied, accessed, or activated. To protect legitimate customers, sellers, and platform integrity, digital products are generally not eligible for no-reason returns after successful delivery.

After an order is marked delivered, a resource is sent, a download link is opened, account access is enabled, a redemption code is shown, or the service is used, refunds are generally not available solely because of a change of mind, mistaken purchase, lack of familiarity, or changed expectation.
You may request support if the product was not delivered as promised, materially differs from the core product description, cannot be accessed, and cannot reasonably be fixed.
Where a problem can be resolved through redelivery, reauthorization, technical repair, or replacement with equivalent content, OnlineShow may provide that remedy first.

When refunds or remedies may be available

A duplicate charge occurred for the same order or product because of a system or payment-provider error.
Payment succeeded, but the product was not delivered within the promised timeframe and support confirms delivery cannot be completed.
The delivered product, account, file, code, subscription benefit, or service materially differs from the core description on the purchase page.
A major technical defect prevents normal use and OnlineShow cannot fix or replace the product within a reasonable time.
OnlineShow cancels the order, the item is unavailable, the service is discontinued, or compliance requirements prevent fulfillment.
Applicable law requires a refund, cancellation right, or other consumer remedy.

When refunds are generally not available

Digital content has been downloaded, viewed, copied, activated, bound, redeemed, authorized, or used.
A subscription period has started and the service is accessible or usage has occurred during that period.
The request is based on not reading the product description, device incompatibility, user error, change of mind, or subjective dissatisfaction where the product description was materially accurate.
Incorrect recipient details, account information, email address, phone number, or delivery information provided by the customer caused delay or failed delivery.
Service restriction resulted from violation of the Terms of Service, promotion abuse, malicious refunds, fraud, chargebacks, or abnormal account behavior.
The product page clearly identified the item as customized, one-time use, non-refundable, limited license, non-refundable after activation, or part of a special campaign, unless applicable law provides otherwise.

Subscriptions and renewals

Subscription services follow the cycle, price, and benefits shown on the product page, checkout page, or order confirmation. Unless stated otherwise, you may request cancellation before the next billing period begins.

Canceling renewal does not automatically refund the current billing period. You may continue using paid benefits through the paid period unless access is restricted for abuse, fraud, or security reasons.

If a subscription was charged twice because of a system error, OnlineShow will investigate and refund the duplicate amount.
If subscription benefits were not enabled or cannot be accessed, OnlineShow will prioritize activation, repair, or an appropriate service extension.
Subscriptions involving third-party platforms, accounts, software, or service providers may also be subject to the third party's terms, cancellation rules, and refund limits.

Manual fulfillment, custom work, and reviewed products

Some products require manual review, configuration, recipient confirmation, manual delivery, or custom processing. Once fulfillment begins, labor cost, external service cost, or irreversible license cost may already have been incurred.

Before processing starts, you may contact support to request cancellation, and OnlineShow will confirm whether cancellation is still available based on order status.
Orders that are already being processed, configured, submitted to a third party, customized, or delivered are generally not eligible for no-reason refunds.
If manual fulfillment materially differs from the confirmed requirement, OnlineShow will prioritize correction, redelivery, or a reasonable alternative.

Replacements and alternative remedies

Because most products are digital content or service benefits, traditional physical returns usually do not apply. Depending on the issue, we may offer redelivery, reauthorization, replacement with an equivalent product, service extension, partial refund, or full refund.

A redelivery or replacement does not mean the customer may keep the original product and receive additional benefits unless support confirms this in writing.
If the replacement has a different price, a price difference may need to be paid or refunded.
After an issue has been resolved through repair, redelivery, or replacement, repeat refunds are generally not available unless a material defect occurs again.

How to submit a request

Please contact us promptly after discovering an issue. Include your order number, purchase email, payment time, product name, issue description, screenshots, error messages, and preferred remedy.

Do not post redemption codes, passwords, download links, full payment details, or other sensitive information in public channels.
If the issue involves a third-party platform, account security, device environment, or network environment, we may request additional information for investigation.
Failure to provide required verification information may delay handling or prevent us from determining refund eligibility.

Review standards and timing

OnlineShow reviews requests using order records, payment records, delivery logs, product descriptions, usage records, support communications, and applicable law. We aim to provide clear, verifiable, and practical resolutions.

Most after-sales requests receive an initial response within 1-3 business days.
Requests requiring third-party payment providers, suppliers, manual fulfillment teams, or technical review may take 3-10 business days.
After a refund is approved, actual posting time depends on the payment method, card issuer, payment provider, and region. It typically takes 5-10 business days and may take longer in some cases.

Abusive refunds and chargebacks

To protect legitimate transactions, OnlineShow may refuse requests that are unreasonable, repeated, fraudulent, malicious, or in violation of the Terms of Service. If a chargeback or dispute is opened before contacting support, we will still cooperate with the payment provider based on order and delivery records.

Malicious refunds, false statements, repeated benefit collection, bulk account creation, resale, account sharing, or bypassing access restrictions may result in order cancellation, account limits, or service termination.
Chargebacks, disputes, and fraud reviews may affect future purchasing, fulfillment, and support access.

Legal rights and policy updates

This policy does not limit any mandatory rights you may have under applicable consumer protection law. If this policy conflicts with mandatory legal requirements, those requirements control.

OnlineShow may update this policy based on business changes, payment-channel rules, product types, legal requirements, or risk controls. The updated version will be posted on this page with a new last updated date.

Request process

Step	Details	Timing
1. Submit request	Provide order number, purchase email, issue description, and screenshots by email or WeChat.	Recommended within 7 days after discovery
2. Order review	We review payment, product description, delivery, usage, and abnormal events.	Usually 1-3 business days for an initial response
3. Resolution	We may offer repair, redelivery, replacement, service extension, partial refund, or full refund.	Complex cases may take 3-10 business days
4. Completion	Approved refunds return to the original payment method. Redelivery or replacement is confirmed through order or support channels.	Refund posting usually takes 5-10 business days

After-sales contact

For refund, redelivery, replacement, or after-sales support, contact OnlineShow at mazer76634@gmail.com or WeChat IOSxiaohuojian. Include your order number and issue screenshots so we can process the request faster.